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Everything you need to know about the product and billing.
ePlenti is a multi-vendor marketplace that connects buyers with trusted vendors, offering a wide range of products and exclusive deals in collaboration with The Price is Right Nigeria.
ePlenti allows vendors to list and sell their products while providing buyers with a seamless shopping experience, including secure payment options, fast delivery, and business growth tools.
Yes, we offer reliable logistics and delivery services to ensure fast and safe product shipments.
Yes, we collaborate with our vendors to offer exclusive deals and discounts. We are also in collaboration with the Price is Right Nigeria to bring exciting game-show exclusive deals and discounts to our shoppers.
If you encounter any issues, please contact our dedicated Customer Support team via email or live chat for prompt assistance.
Yes, once your order is shipped, you will receive a tracking number to monitor its delivery progress.
You can reach us via email at support@eplenti.com or through our customer service chat on the website.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose your Account from the drop-down menu under your username. On your account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do, but sometimes it’s the best choice to save you time and money. If your order is canceled, you won’t be charged. You can learn more about authorization holds.
The most common reasons an order might be canceled are:
- Limited stock available
- The item is out of stock
- Pricing or listing mistakes
- We need more information for credit or fraud checks
- No available shipping carrier or method
- Using an outdated browser or app version
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Sometimes orders are shipped in multiple packages and may arrive separately. Please check your email for any shipping updates or tracking numbers.
If all packages have been delivered and you are still missing items, please contact our support team at support@eplenti.com with your order number. We’ll help you sort it out quickly.
If there’s any issue with your order. Please contact our support team as soon as possible by email or through our customer service page. We’ll review the problem and work quickly to fix it, whether that means sending a replacement, processing a refund, or finding another solution that works.
Once your return request is approved, we will email you a return label with instructions.
Simply print the label, attach it to your package, and drop it off at the designated shipping location.
If you have any issues receiving your label, please contact our support team at support@eplenti.com.
To become a vendor, simply sign up on our platform, provide the necessary business details, and start listing your products.
In the event you forget your password, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in:
Click account in the top right of ePlenti homepage.
Select My Account.
Under Account Overview.
Click “edit your password and account details”
Scroll down to Password Change
Enter your current password and new password.
Click Save Changes.
Yes, we offer a hassle-free return policy. Please check our return policy page for details on eligibility and procedures.
For some returns, like heavy or oversized items, special return methods or delivery services may be needed. After you start your return from the “Order History” page, you’ll receive additional instructions.
If a return label isn’t automatically provided, either our team or the seller’s support team will contact you with further steps.
Once we receive and inspect your returned item, we will process your refund.
Refunds are usually issued within 7–10 business days after we receive your refund request.
The refund will be credited to your original method of payment.
Depending on your bank or payment provider, it may take additional time for the money to appear in your account.
If it has been longer than 10 business days since we confirmed your refund and you still haven’t seen your refund, please contact our support team at support@eplenti.com.
At this moment, we offer nationwide delivery.
We’re always expanding our delivery area, and hope to be in your area soon!
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
We accept a variety of payment methods including debit cards (Visa, MasterCard, Verve) and bank transfers.
We do not charge a processing fee for standard orders. However, certain payment methods or international orders may incur additional charges. The total cost will be displayed at checkout before you confirm your purchase.
You can change your billing information before placing your order. Once your order is placed, it’s not possible to change the billing information directly.
Yes, you will be charged immediately after placing your order. All orders are prepaid. If the item is out of stock or if your order is canceled, we will process a full refund to your original payment method.
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For further inquiries or issues, please contact support@eplenti.com