Everything you need to know about the product and billing.
Eplenti is a multi-vendor marketplace that connects buyers with trusted vendors, offering a wide range of products and exclusive deals in collaboration with The Price is Right Nigeria.
Eplenti allows vendors to list and sell their products while providing buyers with a seamless shopping experience, including secure payment options, fast delivery, and business growth tools.
Yes! We offer reliable logistics and delivery services to ensure fast and safe product shipments.
Yes! We collaborate with The Price is Right Nigeria to bring exciting game-show exclusive deals and discounts to our shoppers.
If you encounter any issues, please contact our dedicated Customer Support team via email or live chat for prompt assistance.
Yes! Once your order is shipped, you will receive a tracking number to monitor its delivery progress.
You can reach us via email at support@eplenti.com or through our customer service chat on
the website
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds. The most common reasons an order might be canceled are:
We will send you an email if any part of your order is canceled or if we need more information to process your order.
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Include one in the original shipment box. Use the cloud platform. Integrate the returns tool on your website. Let customers print their own.
To become a vendor, simply sign up on our platform, provide the necessary business details, and start listing your products.
In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in:
Click account in the top right of Facebook.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Yes, we offer a hassle-free return policy. Please check our return policy page for details on eligibility and procedures.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
We support multiple payment options, including debit/credit cards, mobile payments, and bank transfers for a secure and hassle-free checkout experience.
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